Refund policy

ZenCork Return & Refund Policy

At ZenCork, we want you to feel confident in your purchase. If something’s not right, we’re here to support you.

Eligible for Return or Refund:

• Your item arrives damaged or defective
  Please email us within 7 days of delivery with your order number and clear photos or video evidence.
• You received the wrong item
  If your mat, block, or accessory differs from what you ordered (wrong design, size, or missing components), we’ll make it right.
• Your order never arrived
  If tracking hasn’t updated after 60 days or the item hasn’t arrived, we’ll either resend or refund—pending confirmation from the shipping carrier.

Not Eligible for Refunds:

• Orders marked as delivered by the carrier (unless a non-delivery certificate is provided).
• Change-of-mind or subjective reasons (e.g. “I don’t like the texture”).
• Orders with incorrect or incomplete address details submitted by the customer.

How to Request a Return:

1. Email us at zencorkbyronbay@gmail.com within 7 days of delivery.
2. Include your order number and a short explanation of the issue, plus any photo or video proof.
3. If your return is approved, we’ll provide instructions or a return form link.
4. In most cases, physical returns are not required due to international shipping costs.

Please Note:

• Refunds (if issued) will appear in your account within 5–10 business days.
• Minor color variation, natural cork inconsistencies, and general wear from use are not considered defects.

Thank you for supporting slow living, mindful movement, and eco-conscious design with ZenCork.

If you have any questions, feel free to contact us—we’re always happy to help.