FAQ / Shipping
🌿 General
Q: What are ZenCork mats made from?
A: Our mats are made from natural cork and recyclable TPE (Thermoplastic Elastomer) — a lightweight, durable, and eco-conscious material free from PVC and latex.
Q: Are ZenCork mats eco-friendly?
A: Absolutely. Cork is naturally harvested without harming trees, and our TPE base is 100% recyclable. We also ship plastic-free in recyclable packaging.
🚚 Shipping & Delivery
Q: Where do you ship from?
A: All orders are shipped from our warehouse in China through our fulfillment partner, CJ Dropshipping.
Q: How long does delivery take?
A: Orders to Australia typically arrive within 7–14 business days. You’ll receive a tracking link as soon as your order ships.
Q: Do you ship internationally?
A: Yes, we ship to most countries. Shipping times may vary slightly depending on your location.
🙌 Product & Care
Q: How do I clean my mat?
A: Wipe it down gently with a damp cloth and mild soap. Let it air dry before rolling up.
Q: Does the mat get more grippy with sweat?
A: Yes — cork becomes naturally grippier when moist, making it ideal for sweaty sessions or hot yoga.
Q: Is there a logo on the mat?
A: Yes — a laser-engraved ZenCork logo with a Banksia flower is placed discreetly in the bottom left corner.
🔁 Returns & Support
Q: Can I return my mat?
A: We accept returns within 14 days of delivery for unused mats in original condition. Just email us at zencorkbyronbay@gmail.com to get started.
Q: What if I need help with my order?
A: No problem — reach out anytime via email, and we’ll respond within 24 hours.